Frequently Asked Questions

You can find our best travel deals by visiting our website's deals section. We regularly update this section with our latest promotions and discounts.

Yes, Hatseas offers personalized trip planning services to help you create a unique travel experience that fits your interests and budget. Contact our customer service team to learn more.

The required documents vary depending on your destination and citizenship. However, most international travel requires a valid passport and potentially a visa. Please consult our website or contact customer service for more information.

Lightweight clothing, swimwear, sunscreen, sunglasses, comfortable walking shoes, and a light jacket for evenings are recommended. dd an answer to this item.

 Yes. A 15% gratuity is often included at resorts and restaurants. If not included, tipping 15–20% for good service is customary. 

Let us help! Transportation options include taxis, ride services, rental cars, local buses (jitneys), and resort shuttles. Taxis are widely used and easy to find. 

The minimum age requirement for drivers is determined by the guidelines provided by our insurance provider, specific to the type of vehicle being operated. In any case, you must have a valid drivers license. 

Each tour is led by two guides, a front lead and rear escort. Prior to departure, guests receive a safety tutorial and vehicle orientation, including a short test drive in our designated safety testing zones. This  onsite briefing, delivered verbally by the tour guide, includes demonstrations of all required hand signals that guests must watch for, along with clear instructions on how to safely operate the vehicle during street driving. All guides carry emergency Class A First-Aid kits, as well as serviced and certified fire extinguishers. Helmets are mandatory for all ATV drivers.

We can accommodate up to 50 guests per tour, with morning and afternoon tours allowing for a total of 100 guests per day. Early check-in is required. Large groups tours may extend the total tour duration by approximately 1 to 1.5 hours to accommodate operational logistics. We can fully customize your experience. 

Private ours require a minimum of 10 participants. If a private tour is requested for fewer than 10 participants, an additional $30.00 per person will apply.